FAQs - Sofacto

Q: What subscription model-specific performance indicators are relevant to RevOps?

A comprehensive understanding of customers and accurate turnover planning requires information from several company’s departments. Revenue Operations must filter out the many potential indicators that create operational added value for the overall company. Among other things, a subscription management solution is able to rely on existing financial and transactional data, in order to reproduce the following key indicators Monthly recurring revenue and annual recurring revenue Monthly Recurring Revenue (MRR) — Annual Recurring Revenue (ARR) MRR = Total number of customers × monthly rate ARR = monthly rate × 12 Total number of customers Customer Lifetime Value CLV = Average transaction value x Number of transactions × Customer retention rate Customer churn rate Churn rate = Total number of churns Total number of customers Renewal Rate Renewal Rate = Number of subscriptions up for renewal Total number of subscriptions to be renewed for the given period

Q: What Tech is required for RevOps?

Whether this concerns ERP (enterprise resource planning), CRM (customer relationship management), marketing automation, data analytics or billing software : in order to develop optimal solutions, revenue operations must be acquainted with all the company's software systems relating to customers. When introducing recurring revenue business models, other software systems complement the subscription management platforms, such as Billwerk+.

PRODUIT

RESSOURCES

PRODUIT

RESSOURCES